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Thursday, March 3 2016

Example case of unnecessary escalation and customer service via telephone

What kind of customer experience (CX) do wish for? I have listed few main factors of successful customer service in my previous post http://blog.uskali.fi/post/2016/01/19/Customer-demands-and-provided-service Now let's see how it is done in a big corporation that utilises ITIL or some other similar  […]

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Tuesday, January 19 2016

Tech Support - Introduction: Basics and understanding customer relations

What is my story? I work as a customer service manager in a Finnish hosting company and I have been working with IT and customer relations for over 5 years now and during these past years I have experienced a lot of things that have developed my technical skills and also me as a person. I have  […]

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